- Home
- Agencies
- Department of Agriculture
- Department of Housing and Urban Development
- General Services Administration
- Department of Commerce
- Department of the Interior
- National Aeronautics and Space Administration
- Department of Defense
- Department of Justice
- National Science Foundation
- Department of Education
- Department of Labor
- Office of Personnel Management
- Department of Energy
- Department of State
- Small Business Administration
- Environmental Protection Agency
- Department of Transportation
- Social Security Administration
- Department of Health and Human Services
- Department of the Treasury
- U.S. Agency for International Development
- Department of Homeland Security
- Department of Veterans Affairs
- Goals
- Initiatives
- Programs
Primary tabs
Strategic Objective
Maintain System Performance and the Continuity of IT Services
Strategic Objective
Overview
Technology is essential to managing Social Security programs. If our systems are not functioning optimally, the productivity of our workforce immediately declines, resulting in diminished service. We must maintain strong IT performance despite rising IT demands, increasing cybersecurity risks, and constant changes in technology.
To meet our service delivery challenges, we rely upon a large and complex technology infrastructure that includes two data centers, extensive national databases, hundreds of software applications, large supporting computing platforms, and thousands of networked computers, printers, telephones, and other devices (e.g., smart phones). Change to our IT infrastructure is constant. We strive to ensure responsive, reliable performance to our customers and employees in the presence of this constant change.
Our two data centers, the National Computer Center (NCC) and the Second Support Center, maintain the demographic, wage, and benefit information that enables prompt and accurate benefit payments. The NCC has been in continuous operation as a data center since it opened in 1980. Congress approved our requested funding to build a new data center, the National Support Center (NSC), and extensive planning is underway for the move to this new facility. We will transition all operations from the existing NCC to the new NSC in FY 2015 and FY 2016. The NSC will provide increased capacity and improved operational reliability and efficiency.
Strategies:
- Successfully transition to the NSC; and
- Maintain responsive, reliable system performance.
Progress Update
Progress Update
The Social Security Administration, in consultation with the Office of Management and Budget, has determined the progress toward this objective is making noteworthy progress. We took the following steps in FY 2015 to maintain system performance and the continuity of information technology services (see Key Initiatives and Performance Measures for more details):
• Set up new IT infrastructure at the National Support Center, as scheduled; and
• Maintained system continuity, as planned.
Next Steps
• Continue transition plan to the National Support Center; and
• Maintain current systems reliability metrics throughout the transition to the National Support Center.
